Returns & Refunds
Last updated: October 25, 2026
We want you and your dog to be happy with your order. If you're not, you may return it under the terms below.
30-day returns
You may return most items within 30 days of delivery for a refund. To be eligible, items must be unused, in the same condition you received them, and in their original packaging.
How to start a return
Email us at m5vhzn6d9y@privaterelay.appleid.com with your order number and the item(s) you'd like to return. We reply within one business day with return instructions and the return address. Please don't send items back without contacting us first. Packages sent without return instructions may be delayed or impossible to match to your order.
Return shipping costs
- Change-of-mind returns: you pay return shipping. We recommend a trackable service; we can't refund items lost on the way back to us.
- Damaged, defective, or wrong items: we cover return shipping or, where practical, send a replacement without requiring a return.
Damaged, defective, or wrong items
Please inspect your order when it arrives. If something is damaged, defective, or not what you ordered, email us with your order number and a photo. Reporting within 7 days of delivery helps us resolve it fastest. We'll replace the item or give you a full refund, including the original shipping charge, your choice.
Items we can't accept for return
- Items that have been used on a pet, washed, or damaged after delivery, except items that arrived defective
- Items without their original packaging, unless the item arrived damaged
- Items clearly marked "final sale" on the product page at the time of purchase
Refunds
Once we receive and inspect your return, we'll email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5 business days. Your bank or card issuer may take additional time to post the credit. For change-of-mind returns, original shipping charges are not refunded.
Exchanges
We don't process direct exchanges. Return the original item for a refund and place a new order, or email us and we'll help.
Order cancellations
You can cancel an order for a full refund any time before it ships. Email us as soon as possible. Orders are sent to our fulfillment partner quickly, so we can't guarantee a cancellation once processing has started. If your order has already shipped, you can return it under this policy.
Late orders
If we can't ship your order within the time stated in our Shipping Policy, we'll notify you and give you the choice to accept a revised shipping date or cancel for a full, prompt refund.
Your legal rights
This policy doesn't limit any rights you have under applicable consumer protection law, including rights for goods that are defective, not as described, or not delivered.
Contact
Dogmoor · Upton, Wyoming, USA · m5vhzn6d9y@privaterelay.appleid.com